Voice your opinion today and hear what 263 customers have already said. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. Anyone can write a Trustpilot review. This gym is great! Absolutely flabbergasted of the audacity and attitude she had with me. Verification can help ensure real people write reviews about real companies. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They are young, inexperienced and basically don't want to be there. Lots of equipment to use and is open to everyone. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Join the 263 people who've already contributed. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. 0 star! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. This suggests to me that they know they are not up to date. Good luck getting them to answer the phone. I use both the free weights, machines and also classes. Pay a little bit more and go somewhere decent ! If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Suggested companies are based on peoples browsing tendencies. Join now and save 30 (no joining fee offer). You can never get a response from customer service. I paid for a year membership and at that point had several months left. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Here are 8 tips for writing great reviews. Fuming to be honest. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Still waiting on a response to my request for a refund. Staff are the ones who represent the gym and are suppose to behave in a professional manner. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. Not sit there and eat cakes.Ridicules customer service overall. TWO WEEKS go by and nothing. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. a nice open plan gym. I signed up back in August, waiting absolutely ages for it to open. Join the 266 people who've already contributed. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. We use dedicated people and clever technology to safeguard our platform. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. 4/ Told on joining in November I could freeze my membership free of charge for the summer. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. The changing rooms are always clean and the same for the showers! I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Maybe they could squeeze in another floor mat area near the gym balls. Great for all ages, shapes and sizes! Join the 258 people who've already contributed. They now refuse to refund monies taken. as a regular memeber of this gym i feel it as it is my responsibility. | Read 21-40 Reviews out of 266 typical!!!! Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Consistently fail to keep to their own opening and closing times. Went there this afternoon and there was signing stating the gym was forced to close. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. In the first instance contact your local gym. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! truGym | Low-Cost Contract & Non-Contract Gym Memberships Completely recommend this gym for any women that are looking for a great gym for good value for money. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Top gym with great facilities and friendly staff that are always willing to provide support and advice. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Probably because I sent it in so long ago and it shows their processing times are embarrassing. Bring back Les Mills Body Combat please! They definitely make it difficult to contact them through their website. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. why is jason ritter in a wheelchair Here are 11 ways to become an excellent customer service professional: 1. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Your experience matters. I got nothing. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. 11 Ways to Deliver Excellent Customer Service | Indeed.com Thanks. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Your experience matters. DISGUSTING!! TruGym Stevenage. I use both the free weights, machines and also classes. Companies can ask for reviews via automatic invitations. I would not recommend this gym to anyone. | Read 61-80 Reviews out of 267 The staff, although minimal, are friendly and helpful. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). i havent seen the gym manager, i dont know even if she exists, just heard there is one. Ive requested an email back and a call and have been told a customer representative will be in touch. We use an external company to collect, manage and process direct debit payments. The timings of the place are good too accommodate all women there. Anyone can write a Trustpilot review. My contract expired and I cancelled my membership. the gym is very clean, the staff are very friendly and always up for a laugh! Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! so you can relax after your workout. Contact Us - truGym Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Trugym Chathamarrrgh!!! I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. But no way to resolve it. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Anyone can write a Trustpilot review. beyond me , they have sullied their name. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. Find out how we combat fake reviews. But no way to resolve it. Les Mills instructors are required to complete updated training twice a year to remain accredited. I've had an amazing time going to this gym. BUILD A PERFECT RESUME. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. 2023 Trustpilot A/S. Now they demanding me aggressively to pay 225 bc of THEIR mistake. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 A relaxing atmosphere also with the benefits of the jacuzzi and sauna. We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. I am very disappointed that you have emailed me as a new member. because of this I was able to cancel my contract. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! The staff and instructors are lovely and always happy to help. Completely recommend this gym for any women that are looking for a great gym for good value for money. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Don't join this gym. The staff are always so friendly, helpful and encouraging when you need it the most. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 it's never the same amount and do not expect any sort of customer service! truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Also, water little bit too cold sometimes. Completely unresponsive to emails. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! trugym customer service. Very clean with a good atmosphere and equiptment maintained to high levels. 1/pool too cold to use from me joining in November to February. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 This week i have attended a tone class and a body pump, both were identicle. How many stars would you give TruGym? The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Pool full of screaming kids. Trugym luton are refusing to refund me 200 of my hard earned cash! The main reason that I joined is for the Les Mills Combat class. Dreadful management of memberships Id avoid this company and invest elsewhere! Your experience matters. | Read 101-120 Reviews out of 258 Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Joke of a place. Would definitely give more stars if I could! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service
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