Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. You may have to fill in a Dispute Claim Form. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. However, Moody's Investors Service reported yesterday that Baker's . Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Viagogo AG is an online ticket resell platform with headquarters in Switzerland. Contact @viagogo over social media Set up a Twitter account. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. arrow_forward. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Read more: Viagogo will never pay you after you sold your tickets and you can never get back your money. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. How do I change the email address on my account? Why do my tickets have someone elses name on them? Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. You will need a username and password to access the Site and use the Services. The ACCC has also advised consumers to steer clear of Viagogo. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Getting a refund - Home Affairs We made the case to Google Australia that Viagogo is still up to its old tricks. How to get a refund from Viagogo - Quora Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. You are on a Viagogo website. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. To sell tickets, a Seller lists the tickets in the Site database. 2.16 Season Cards. They may do that if you make a fraudulent claim. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Ultimately there are two questions to be answered . When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. What are the viagogo Terms and Conditions? 2.4 Listing. 2.9 a) Exception to Sellers Obligation to Confirm. 2. Piggyback tickets may not be sold in the same listing. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. They rush you and make their websites look just enough like they could be official ticket sellers. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. If you fancy a viagogo event roulette then use this company. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. 2. 1.1 Introduction. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Viagogo still offering worthless tickets to unsuspecting customers - Stuff 2.14 Substituted Seat Locations. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. In August 2017, the ACCC announced it was taking Viagogo to court. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Warning issued about Viagogo after claims four Wiggles tickets - 9News Received just 2 days before the concert transfered from someone via ticketmaster! 3.3 Laws and Regulations. South Australia's Consumer . We may also first deduct any amount you owe us from any amount we owe you. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. PSA: Reminder that viagogo is a scam and you will probably get - reddit viagogo - Buy & Sell Concert, Sport & Theatre Tickets Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. To be eligible for a VAC refund your application needs to have been finalised. For more information check the Skilling Australians Fund Levy information at In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. I haven't received an email confirming my order. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. To request a refund: From the actions menu, select the 'Request Refund' option. How do I find tickets I've already downloaded? We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Customer Files Viagogo COVID-19 Ticket Refund Class Action Viagogo | ProductReview.com.au Sellers can Report a Problem using the Report a Problem link on the online confirmation page. you might incur adebt to the Commonwealth. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Event dates, times, venues and subject matter, which are listed on the ticket, may change. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Viagogo40.5StubHub - SportBusiness In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Your IP: The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. What ticket resellers must do In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus 5.4 Making Adjustments. Please note this does not include any sales or value added tax that may be payable on viagogos fees. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). 1. To post a ticket for sale on viagogo You must first register with the Site. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. Stock images:Getty, unless otherwise stated. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Original price eur159!!!!!
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